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Frequently Asked Questions

What is Hired Community?

Hired Community is the world's premier EdTech recruitment platform connecting talented education technology professionals with employers. We provide job matching, networking opportunities, and professional development resources specifically for the EdTech sector.

Who can join Hired Community?

Our platform is designed for EdTech professionals including teachers, instructional designers, learning experience designers, education consultants, developers, product managers, and anyone working in education technology. Employers seeking EdTech talent can also join to post jobs and find candidates.

How much does it cost to join?

Joining Hired Community as a candidate is completely free. You can create a profile, browse jobs, and apply to positions at no cost. Employers have access to basic posting features with premium options available for enhanced recruitment tools.

How do I create a compelling profile?

Complete all sections of your profile including your professional experience, education credentials, certifications, and portfolio. Use keywords relevant to EdTech roles, upload a professional photo, and include specific examples of your work in educational technology. Our platform provides profile optimization tips to increase your visibility to employers.

How do job alerts work?

Set up personalised job alerts based on your preferences including location, job type, experience level, and specific EdTech skills. You'll receive email notifications when matching positions are posted. You can modify or disable alerts at any time in your account settings.

What is the application process?

Once you find a suitable position, click 'Apply' and follow the employer's specific requirements. Some applications are processed directly through our platform, while others may redirect to the employer's system. Track all your applications in your dashboard and receive updates on their status.

Do job listings include salary information?

We encourage employers to include salary ranges in their job postings. Where available, salary information is displayed prominently. If not listed, you can inquire about compensation during the application process or interview stage.

How do I post a job?

Create an employer account, complete your company profile, and use our job posting tool. Include detailed job descriptions, requirements, salary ranges, and company information. Jobs are reviewed for quality and compliance before going live, typically within 24 hours.

Can I search for candidates directly?

Yes, premium employer accounts include access to our candidate database. Search by skills, experience, location, and availability. Contact candidates who match your requirements directly through our secure messaging system.

How do you verify employers?

We verify employer accounts through business registration checks, domain verification, and manual review. Verified employers receive a badge on their profiles. We also monitor job postings for authenticity and compliance with employment legislation.

How is my personal data protected?

We comply with international data protection standards including South Africa's POPIA and GDPR. Your data is encrypted, stored securely, and only shared with your explicit consent. Review our Privacy Policy for detailed information about data handling practices.

Who can see my profile?

You control your profile visibility settings. Options include public (visible to all), employers only, or private. Even with public settings, your contact information remains protected and employers must use our platform to reach you initially.

How do I delete my account?

Account deletion can be initiated from your account settings. We provide a 30-day grace period during which you can restore your account. After this period, your data is permanently deleted in accordance with our data retention policy.

How do I get technical support?

Contact our support team through the contact form, email hello@hiredcommunity.com, or use the help chat feature when logged in. We aim to respond to all inquiries within 24 hours during business days.

I'm having trouble with my account. What should I do?

First, try logging out and back in, clearing your browser cache, or trying a different browser. If issues persist, contact support with details about the problem, your browser version, and any error messages you're seeing.

How do I report inappropriate content or behavior?

Use the 'Report' feature available on profiles and job postings, or contact us directly. We take all reports seriously and investigate promptly. Our community guidelines ensure a professional environment for all users.

What networking features are available?

Connect with other EdTech professionals, join specialised groups, participate in discussions, attend virtual events, and access mentorship programmes. Our community features help you build professional relationships and stay updated on industry trends.

Do you offer certification programs?

Yes, we provide various certification programmes in EdTech skills, leadership, and specialised technologies. Completed certifications are displayed on your profile and can enhance your job prospects. Check our Academy section for current offerings.

Is there a mobile app?

Our platform is optimised for mobile browsers and provides a seamless experience across all devices. A dedicated mobile app is in development and will be available soon for both iOS and Android platforms.